Definitions

"Takeaway/We/Us/Our" means Biriyana

"Website" means www.biriyana.co.uk

"Application" means the Biriyana mobile application used for placing food orders

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Introduction

These Terms and Conditions govern the sale of all food and beverages by us and form the basis of the contract between you and us. By placing an order through our Website or Application, you agree to be bound by these Terms. Please check your order carefully before submitting. If you are unsure about anything, please contact us for clarification.

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Our Contract

All orders are subject to availability and confirmation of the price. Collection and delivery times are estimates and may vary.

To place an order with Biriyana, you must be over 18 and use a valid debit or credit card. We reserve the right to refuse any order at our sole discretion.

When you place an order, you will receive an acknowledgement by email, SMS, or on the Website/Application. This does not confirm acceptance.

A contract will only exist once we confirm the order has been dispatched or is ready for collection. Only items listed in the confirmation will form part of the contract.

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Pricing and Availability

We make every effort to ensure prices and item descriptions on our Website/Application are accurate.

If we discover an error in the price of any item you have ordered, we will contact you to confirm the correct price or offer a cancellation.

If we cannot reach you, the order will be cancelled, and any payment refunded in full.

Delivery charges, where applicable, will be shown clearly during checkout and included in the total cost.

 

​Service Fee

 

A small service fee is applied to all online orders placed through our website. This fee helps us cover the ongoing costs of running and maintaining the website, including hosting, software, security, and support. The service fee is fixed and is shown clearly at checkout before you complete your order.

 

The service fee is non-refundable once an order has been placed, unless the order is cancelled by us.

 

By placing an order on our website, you agree to the service fee.

Payment

All online payments are processed securely via Stripe. Charges will appear on your bank statement under Biriyana or Stripe.

Once you place an order, a standard authorisation check will be carried out on your payment card. Your card will be charged once authorisation is approved.

Payment will be held as full payment for the value of your confirmed order.

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Delivery Estimates

Times provided for delivery and collection are approximate.

We aim to meet these times but cannot guarantee them. External factors such as traffic, weather, or demand may affect timing.

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Refunds & Chargebacks

If there is an issue with your order or payment, please contact us directly using the details below.

Refunds will be processed via Stripe and may take 5–10 working days depending on your bank.

For disputes or unrecognised charges, please contact us before initiating a chargeback with your card provider.

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Order Cancellation and Amendments

Once an order is confirmed and payment is taken, it cannot be cancelled or refunded unless we agree otherwise.

If you need to make a change to your order, please contact us immediately. We will do our best to help, but cannot guarantee changes once food preparation has begun.

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Feedback

If you are not satisfied with your order, we welcome your feedback.

You may leave feedback directly through our Website/Application or by contacting us.

All feedback is reviewed and helps us improve our service.

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Compensation

If you wish to raise a complaint or request compensation due to an issue with your order, please contact us directly.

We will investigate and respond in line with our internal complaints procedure.

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Privacy Policy and Terms of Use

Use of our Website and Application is also subject to our Privacy Policy and Terms of Use, available on our Website.

By using our services, you agree to these policies.

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Variation

Biriyana reserves the right to amend these Terms and Conditions or any part of the Website/Application at any time without notice.

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Invalidity

If any part of these Terms is found to be unlawful, the rest will remain valid and enforceable.

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Waiver

If we do not act on a breach of these Terms, we retain the right to act in future situations where a breach occurs.

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Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer, you will still benefit from any mandatory rights in your country of residence.

Any disputes will be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, depending on your location.

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Set Meal Deals

The offer is fixed and cannot be used in conjunction with any other discount, promotion, voucher, loyalty scheme, or cashback offer. No further discounts are permitted under any circumstances.

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Biriyana Rewards – Terms & Conditions

Biriyana Rewards is our loyalty programme designed to reward our valued customers for ordering with us directly.

By joining Biriyana Rewards, you agree to the following terms:

1. Earning Points

• Points are earned on eligible orders placed directly through our website or in-store.

• Points cannot be earned on third-party delivery platforms (e.g. Uber Eats, Just Eat, Deliveroo).

• Points are awarded based on the final paid amount after any discounts or promotions are applied.

2. Redeeming Points

• Points can be redeemed against future orders as per the current rewards structure.

• Rewards cannot be exchanged for cash or transferred to another account.

• Points must be used within their validity period (if applicable).

3. Restrictions

• Points cannot be earned or redeemed in conjunction with certain promotional offers unless stated otherwise.

• Management reserves the right to exclude specific items or offers from the loyalty scheme.

• Abuse of the loyalty programme may result in removal of points or account suspension.

4. Account Use

• Loyalty accounts are personal and must not be shared or transferred.

• Only one account per customer is permitted.

• We reserve the right to refuse or cancel accounts suspected of misuse.

5. Changes to Programme

• Biriyana reserves the right to modify, suspend, or withdraw the loyalty programme at any time without prior notice.

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Contact Information

Biriyana

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Address: 6 Twisden Rd, Aylesford, East Malling, West Malling, ME19 6SA

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Email: biriyanakent@gmail.com

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Phone: 07344144864

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Website: www.biriyana.co.uk

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Stripe Payments

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Website: https://stripe.com

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Support: https://support.stripe.com

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Pre-Order Terms (Busy Periods)

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“Is this a pre-order?” means your order will be prepared for a later time rather than immediately.

If you select this option, you can choose a specific time for your food to be ready, for example 1 hour or more after placing the order. It helps us plan ahead so your food is freshly cooked and ready exactly when you want it.

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Pre-Order Terms & Conditions (Busy Periods)

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By placing a pre-order, you agree to the following terms:

1. Requested Time
   Pre-orders are prepared for your selected time. During busy periods, there may be slight delays due to high demand, but we always aim to deliver or have your order ready as close as possible to your chosen time.

2. Food Preparation
   All food is freshly prepared. We do not cook orders in advance, and preparation times may vary depending on order volume and kitchen capacity.

3. Delays & Adjustments
   In exceptional busy periods, your order time may be adjusted slightly. If this happens, we will aim to inform you as soon as possible.

4. Order Acceptance & Right to Cancel
   We reserve the right to refuse or cancel any order at our discretion. This may include, but is not limited to, operational capacity limits, system errors, or inability to fulfil the order within a reasonable timeframe. If an order is cancelled by us, a full refund will be issued where payment has already been taken.

5. Customer Responsibility
   Please ensure all order details, including selected time, address, and contact information, are correct at the time of ordering. We are not responsible for delays caused by incorrect information.

6. Peak Time Service
   During peak hours (weekends, evenings, and special occasions), service times may be extended. We appreciate your patience and understanding as we prioritise food quality and freshness.

By placing a pre-order, you acknowledge and accept these terms.