General Terms and Conditions of Sale
Definitions
"Takeaway/We/Us/Our" means Biriyana
"Website" means www.biriyana.co.uk
"Application" means the Biriyana mobile application used for placing food orders
Introduction
These Terms and Conditions govern the sale of all food and beverages by us and form the basis of the contract between you and us. By placing an order through our Website or Application, you agree to be bound by these Terms. Please check your order carefully before submitting. If you are unsure about anything, please contact us for clarification.
Our Contract
All orders are subject to availability and confirmation of the price. Collection and delivery times are estimates and may vary.
To place an order with Biriyana, you must be over 18 and use a valid debit or credit card. We reserve the right to refuse any order at our sole discretion.
When you place an order, you will receive an acknowledgement by email, SMS, or on the Website/Application. This does not confirm acceptance.
A contract will only exist once we confirm the order has been dispatched or is ready for collection. Only items listed in the confirmation will form part of the contract.
Pricing and Availability
We make every effort to ensure prices and item descriptions on our Website/Application are accurate.
If we discover an error in the price of any item you have ordered, we will contact you to confirm the correct price or offer a cancellation.
If we cannot reach you, the order will be cancelled, and any payment refunded in full.
Delivery charges, where applicable, will be shown clearly during checkout and included in the total cost.
Payment
All online payments are processed securely via Stripe. Charges will appear on your bank statement under Biriyana or Stripe.
Once you place an order, a standard authorisation check will be carried out on your payment card. Your card will be charged once authorisation is approved.
Payment will be held as full payment for the value of your confirmed order.
Delivery Estimates
Times provided for delivery and collection are approximate.
We aim to meet these times but cannot guarantee them. External factors such as traffic, weather, or demand may affect timing.
Refunds & Chargebacks
If there is an issue with your order or payment, please contact us directly using the details below.
Refunds will be processed via Stripe and may take 5–10 working days depending on your bank.
For disputes or unrecognised charges, please contact us before initiating a chargeback with your card provider.
Order Cancellation and Amendments
Once an order is confirmed and payment is taken, it cannot be cancelled or refunded unless we agree otherwise.
If you need to make a change to your order, please contact us immediately. We will do our best to help, but cannot guarantee changes once food preparation has begun.
Feedback
If you are not satisfied with your order, we welcome your feedback.
You may leave feedback directly through our Website/Application or by contacting us.
All feedback is reviewed and helps us improve our service.
Compensation
If you wish to raise a complaint or request compensation due to an issue with your order, please contact us directly.
We will investigate and respond in line with our internal complaints procedure.
Privacy Policy and Terms of Use
Use of our Website and Application is also subject to our Privacy Policy and Terms of Use, available on our Website.
By using our services, you agree to these policies.
Variation
Biriyana reserves the right to amend these Terms and Conditions or any part of the Website/Application at any time without notice.
Invalidity
If any part of these Terms is found to be unlawful, the rest will remain valid and enforceable.
Waiver
If we do not act on a breach of these Terms, we retain the right to act in future situations where a breach occurs.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer, you will still benefit from any mandatory rights in your country of residence.
Any disputes will be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, depending on your location.
Contact Information
Biriyana
Address: 6A Twisden Rd, Aylesford, East Malling, West Malling, ME19 6SA
Email: biriyanakent@gmail.com
Phone: [Insert your contact number]
Website: www.biriyana.co.uk
Stripe Payments
Website: https://stripe.com